Variety Plumbing & Heating Refund and Return Policy

At Variety Plumbing & Heating, our goal is to ensure your satisfaction with our products and services. Should you need to return a product or seek a refund, please review our policy below:

1. Returns

1.1 Defective or Damaged Products: If you receive a defective or damaged product, please notify us within 7 days of receipt. We will provide instructions for returning the item and offer a replacement or refund. Electronics subject to testing to insure no user installation error.  

1.2 Incorrect Item Received: If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

1.3 Change of Mind: For returns due to a change of mind, you may return the item within 30 days of receipt. The item must be unused and in its original condition, with all packaging intact. Please note that return shipping costs are the responsibility of the customer.

2. Refunds

2.1 Refund Eligibility: Refunds will be issued for returned items that meet the conditions outlined in section 1. Upon receiving the returned item, we will inspect it and process the refund accordingly.

2.2 Refund Process: Refunds will be processed within 5 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

2.3 Non-Refundable Items: Certain items may not be eligible for a refund, including final sale items, customized or personalized products, and perishable goods.

3. Exchange

3.1 Exchange Policy: We offer exchanges for eligible items as outlined in section 1. To request an exchange, please contact us to initiate the process.

3.2 Exchange Process: Upon receipt of the returned item, we will verify its eligibility for exchange and proceed with shipping the replacement item. Any price difference will be handled accordingly.

4. Contact Us

If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact us at Variety Plumbing & Heating Ltd. You can reach us at [office@varietyplumbing.com].